Terms and conditions
Terms and Conditions
Check-In and Check-Out
- Check-In: Guests can check in anytime after 3:00 PM on the first day of their booking unless otherwise arranged in advance.
- Check-Out: The check-out time is 11:00 AM. Late check-out may be available upon request, subject to availability.
Payment
- All payments, including final settlement upon departure, must be made in New Zealand currency (NZD).
Cancellation Policy
- Within 72 Hours: Cancellations or modifications made within 72 hours of the check-in date will incur a fee equivalent to one night’s stay at the confirmed room rate.
- Refunds: Refunds will only be issued to the credit card originally used for payment.
- Amendments: To amend a booking, contact the hotel directly. Please note that the original room rate may change depending on availability. Bookings made through online platforms like Booking.com or Expedia must be canceled through those services, while bookings made via a travel agent must be canceled through the agent.
Website Accuracy
Alpaca Manor strives to provide accurate information on its website but does not guarantee it is free of errors. The Manor is not liable for any inaccuracies and reserves the right to update information at any time.
Liability
Alpaca Manor is not liable for any indirect or consequential losses related to the use of its website or the purchase of its services.
Noise and Party Policy
Alpaca Manor enforces a strict no-noise and no-party policy. The Manor reserves the right to limit room occupancy and to evict guests if noise levels exceed acceptable limits and disturb other guests. If a refund is issued to another guest due to your noise, you will be charged accordingly.
Damage and Cleaning Fees
- Room Damage: Guests are responsible for any damage caused to their room, excluding normal wear and tear. Alpaca Manor reserves the right to charge your credit card or cash bond to cover these costs.
- Cleaning Fee: A cleaning fee of up to $500 will be applied if any soiling occurs in the room.
Room Key
- Lost Key: A $50 replacement fee will be charged to the credit card on file if a room key is not returned within 72 hours of check-out.
Smoking Policy
- Alpaca Manor is a smoke-free property, both indoors and outdoors. If smoking or vaping occurs in a room, a $500 airing fee will apply. Guests will also be responsible for any damages or liabilities resulting from smoking, including smoke detector activation.
Lost Property
- Alpaca Manor takes no responsibility for items left behind after check-out. Arrangements can be made to return lost items, with the guest covering courier costs and a $25 administration fee.
Credit Card Policy
- Guests must present a valid credit card at check-in to cover the cost of the booking, any incidental charges, and potential damages. Guests without a valid credit card must pay for their booking in full and provide a $200 NZD cash bond.
Guarantee Policy
- All reservations must be guaranteed with a credit card at the time of booking. This card is used for guarantee purposes only; payment will not be charged unless a cancellation fee is incurred. The credit card used must be valid for the duration of your stay.
Governing Law
- Alpaca Manor undertakes to meet all legal obligations under New Zealand Law. Any disputes will be resolved in accordance with New Zealand Law.